TERMS & CONDITIONS
This website is operated by Horticolour Pty Ltd. The following Terms and Conditions apply to the relationship between Horticolour Pty Ltd (Horticolour) and our site’s users.
At all times, any reference to ‘we’, ‘us’ or ‘our’ throughout the following Terms and Conditions, and this website, refers to Horticolour Pty Ltd.
At all times, any reference to ‘you’ or ‘your’ refers to our users/customers.
The below Terms and Conditions govern the use of the Horticolour website. By engaging in our service, you’re assumed to have read and understood these Terms and Conditions – and are therefore bound by these Terms and Conditions, at all times, whilst interacting with our brand.
OUR SERVICE
Horticolour creates original artworks, fine art prints reproduced on archival quality paper and our PlantDeck© Garden Planning Tool. We’re all about high-end, unique products and unsurpassed customer service.
If you’d like to chat about our art, ask us about styling advice, or anything else, get in touch with us by emailing from the contact page.
We reserve the right to refuse service to anyone, at any time, if we deem him/her to be misusing our service, or using our service in an unlawful manner.
Furthermore, we reserve the right to make alterations to our service, products or prices, at any time, without notice or consequence.
ORDERS
Once you know which pieces you would like from our website, place them in your shopping cart by clicking the “Add to cart” button on each product you’d like to purchase. Once the products are in your cart you can begin our secure checkout process.
During checkout, you can create an account with us or checkout as a guest. Creating an account lets us get to know you better so we can make future orders much quicker for you. An account also allows you to keep track of your order history.
During the checkout process we’ll also collect certain details from you (see our Privacy Policy for more information). We’ll ask for these details only when necessary to deliver our service to you. After your order is complete, you’ll receive a confirmation email from us. If you don’t receive this email, or if any details are incorrect, please contact us immediately.
PAYMENT
All prices in our store are listed in Australian Dollars (AUD). Our site does not directly process any payments, so none of your payment details are viewed, processed or stored by us or our website servers.
We use PayPal for all credit card payments as it is one of the safest options available on the internet. Note that you don’t need a PayPal account to checkout and pay with PayPal. PayPal accepts all major credit and debit cards: Visa, MasterCard and ApplePay.
We can’t be held responsible for any delays in payment clearance and we can’t ship orders until we have received payment in full. We also can’t promise the availability of your desired stock if payment doesn’t clear or can’t be made for any reason.
CANCELLATION
Please double check your order before finalising the checkout, because once your order is confirmed, we’re unable to accept cancellations. We’ll be happy to assist you in any way we can in the selection of your items.
DELIVERY TIMEFRAMES + POSTAGE
Horticolour ships orders worldwide when possible. COVID 19 has severely impacted worldwide shipping and as such, we have had to temporarily limit the countries we can ship to. If you are unsure, please get in touch and we will be able to help you.
We ship via Australia Post or Sendle and offer trackable postage on all fine art prints and original art.
All original art has postage specified based on the size of the piece and where it is being delivered.
Original Art:
- Unless previously arranged, for shipping within Australia, all of our framed original art is ready to hang.
- Original art will be carefully packaged with layers of bubble wrap and carefully packed inside a cardboard shipping box.
- Original art usually leaves our studio within 3-7 days from order date.
- Depending on location, postage often takes between 5-10 days.
- Smaller works are sent via Australia Post and all larger works are sent via Pack and Send or Sendle.
- All original artworks automatically include shipping insurance.
Fine Art prints:
- All of our fine art archive paper prints are made to order.
- Once you have placed and paid for your order, these are professionally printed by specialist art printers in Melbourne, Australia.
- Due to the ultra high quality method of printing, it is slower than other traditional printing methods, and takes 7-10 days for our printer to complete orders.
- Fine art print orders are shipped rolled in protective boxes or tubes, via Australia Post.
- Within Australia, please allow up to three weeks for your order to arrive (although it is often much quicker, generally arriving in 10 – 14 days).
- For orders outside of Australia, we can not guarantee a delivery time. Although most orders reach our customers within 3-4 weeks from date of order, shipping times vary greatly depending on the country.
- Once we have shipped your order, you will receive a notification email with tracking details.
Once your order has been shipped, Horticolour cannot accept responsibility for loss or any damage to your package. Please note that Horticolour can not be held responsible for postage delays that occur after your order has left our care.
AUSTRALIA WIDE POSTAGE
If you encounter any issues with the service provided by Australia Post, including non-delivery of a parcel or if any part of your order is damaged during transit, you can contact them directly. You can use your tracking number to lodge an enquiry with Australia Post to locate your missing parcel.
If any item in your parcel was damaged during postage and you would like to submit a claim for compensation with Australia post, we recommend doing so within a 48 hour period after receiving your order. Please also notify us of the claim so that we can contact you with any communication Australia Post provides us regarding your order. We can be contacted via email. Kindly include photographs of the damaged item in its original packaging and details of your claim with Australia Post. Please note: they will only allow compensation claims for 30 days after receipt of your parcel.
While Horticolour cannot take any responsibility for lost or damaged mail once it has left our care, we are here to help. If you require any assistance with any of the above, please don’t hesitate to get in touch with us.
INTERNATIONAL SHIPPING
When international shipping is arranged, the customer is responsible for all customs/duties fees, if applicable. International postage is sent via Australia Post regular air mail. Please allow up to 30 business days for your order to arrive to you from Melbourne, AU.
The above mentioned shipping times are just a guideline and in many cases your order will arrive sooner. However, we’re not responsible for delays in shipping times due to postage service delays or any other delays that stem directly from circumstances beyond our control.
Please allow the shipping time-frames stated above before contacting us about your order. Your order won’t be replaced before these shipping times have lapsed. If your order has not arrived after these times, please contact Australia Post with the tracking number you received when you placed your order. If they are unable to assist with your issue, please contact us and we’ll do our best to help.
IMPORT DUTIES AND TAXES
If your order is to be shipped outside Australia, we assume that you’re aware of any import duties or taxes that may apply in the country your order is being shipped to. Horticolour will not be responsible for the payment of any such costs, nor will we be responsible for replacing goods that may be seized by customs in your country.
RETURNS, EXCHANGES AND REFUNDS
Horticolour cannot take any responsibility for lost or damaged mail once it has left our care. We also don’t offer refunds or exchanges on change of mind orders.
Lots of love and care goes into packaging orders for shipment, and each item is inspected thoroughly before it’s sent.
If your item arrives damaged please contact us within 48 hours with your order number and photographs and descriptions of the damage exactly as they have arrived to you. We’ll assess damage on a case-by-case basis, and it’s at our discretion to determine whether an item can be returned and replaced or repaired on the basis of damage. Furthermore, we’ll refuse a damaged return if you haven’t sent us an email notification and appropriate corresponding photographs within the specified time period after receiving your order.
Where replacement is deemed necessary by our team, your initial item must be returned to us in an unused condition, including all original packaging. All return shipping costs are payable by the customer. We recommend that you carefully repackage your item to avoid any damage during delivery and consider using tracked or registered mail carrier to track your item for your own peace of mind.
Please retain proof of postage until we have confirmed your replacement has been processed.
We reserve the right to refuse returns if they don’t meet the conditions above.
- Refunds and replacements will not be offered if the customer:
- simply changes their mind
- decides they do not like the purchase
- decides they have no use for it
- damages the goods by not handling carefully as per our Product Care, and/or mounting items securely to surfaces
If your order is incorrect for any reason, please contact us within 48 hours with your order number and photographs and descriptions of what you have received.
PROMOTIONS
From time to time we may offer promotions including, but not limited to, discount codes, vouchers or giveaways.
These promotions will only be valid for specified periods, and any and all conditions must be complied with in order to successfully redeem or qualify for promotional benefits.
We reserve the right to suspend, cancel or modify any such promotions, at any time without notice or consequence. Vouchers won as part of promotional competitions are not valid with any other offer, and are applicable to purchase prices only (excluding shipping costs).
While we will never share your personal details, from time to time we may use photos and/or videos of our products with your images/photos/logos on them for promotion and marketing on our digital channels (including, but not limited to: our website, our social media, our emails). You can request for products with your images/photos/logos not to be used for our promotional purposes by emailing us with your order number and a specific request not to include any of the pieces from your order in our image/video promotions and marketing.
PRODUCT INFORMATION
We take care to ensure that the images and descriptions of our products are accurate. We can’t, however, be liable for differences in colour or appearance that may be attributed to variations in calibration of your computer monitor or handheld device as compared to the printed colour of our products.
Kindly note, actual products may vary slightly in colour from those shown on your monitor. We do our best to display our products as accurately as possible in photographs and video, however we cannot guarantee the identical match of these colours. If you wish to have a sample of any material posted to you prior to ordering, please contact us.
In addition to this, because some of our items are handmade, they may differ slightly from product to product. Any variation that may exist in colour, appearance or otherwise, is not considered a fault and is instead reflective of the uniqueness of each item.
INTELLECTUAL PROPERTY
Unless previously agreed upon in a contractual licensing agreement, all artwork including but not limited to original drawings, fine art prints and PlantDecks© remain the copyrighted material of Horticolour. This content may not be reproduced, re-published or disseminated in whole or in part without the express consent of Horticolour. The use of our intellectual property in relation to any business or for the advancement of any commercial venture, or otherwise, is strictly forbidden.
Action may be taken against any person or persons who is found to be misusing our intellectual property.
SOCIAL MEDIA
Horticolour uses social media channels to update our customers about our brand, our products, and our promotions.
We encourage everyone to join us on these platforms. If you do join us on social media, please be aware that we have specific standards of conduct and behaviour.
We welcome all kinds of comments and thoughts – supportive, opposing, critical, etc., as long as they’re made in the spirit of constructive and civilised dialogue. Please use polite language.
Please do not re-post our images without permission. Any image re-posted from our website or social media must be credited to us. We may refuse access to our social media for any person that repeatedly misuses our images.
PRIVACY
Any personal information that is provided to us throughout your visit to Horticolour via email, or via our social media channels, will be governed at all times by our Privacy Policy. This policy is available on our website and details how your personal information will be collected, stored and dealt with by us. Please make sure to read this policy before interacting with our service or providing us with any personal information.
CHANGES TO TERMS AND CONDITIONS
Horticolour is always evolving, and as such, we may occasionally make alterations to our Terms and Conditions. We reserve the right to make such modifications without notice or consequence.
Any changes to our processes and procedures that will affect our Terms and Conditions and therefore our customers, will be published on our website and will take immediate effect from their time of publication.
QUESTIONS OR COMMENTS
These Terms and Conditions are current as of January 2023. If you have any questions, concerns or simply require further information about Horticolour, please contact us and we’ll do our best to assist you.